Privacy Policy
Last Updated: 4/7/2026.
At Crest, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or interact with our products and services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you voluntarily provide it, we may collect:
- Full name
- Email address
- Phone number
- Company name (if applicable)
- Shipping or billing address
- Any information you submit through contact forms or warranty registration
Technical Information
When you browse our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referral website
- Cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Respond to inquiries and customer support requests
- Process warranty registrations
- Improve our products and services
- Enhance website performance and user experience
- Send important product or service updates
- Prevent fraud and unauthorized activities
- Comply with legal obligations
Where permitted by law, we may also send promotional communications. You may unsubscribe from marketing emails at any time.
3. Cookies
Our website uses cookies and similar technologies to improve functionality and analyze website traffic.
Cookies help us:
- Remember user preferences
- Improve website performance
- Understand visitor behavior
- Provide a better browsing experience
Most web browsers allow you to disable or manage cookies through their settings. Please note that disabling cookies may affect certain website features.
4. Information Sharing
Crest does not sell, rent, or trade your personal information.
We may share your information only when necessary with:
- Authorized service providers
- Shipping and logistics partners
- Payment processors (where applicable)
- Authorized service centers
- Legal authorities when required by applicable law
All third parties are expected to protect your information appropriately.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
While we strive to protect your data, no method of internet transmission or electronic storage is completely secure.
6. Data Retention
We retain personal information only for as long as necessary to:
- Provide requested services
- Fulfill warranty obligations
- Meet legal and regulatory requirements
- Resolve disputes
- Enforce our agreements
When information is no longer required, it will be securely deleted or anonymized where appropriate.
7. Your Rights
Depending on your local laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to certain processing activities
- Withdraw consent where applicable
- Request a copy of your personal data
To exercise these rights, please contact us using the information provided below.
8. Third-Party Links
Our website may contain links to external websites operated by third parties.
Crest is not responsible for the privacy practices, content, or security of these external websites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our website is not intended for children under the age required by applicable law to provide consent. We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will take reasonable steps to delete it.
10. International Data Transfers
If your information is transferred or processed outside your country of residence, we will take reasonable measures to ensure appropriate protection of your personal information in accordance with applicable laws.
11. Changes to This Privacy Policy
Crest may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
The updated version will be posted on this page with a revised "Last Updated" date.
12. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us through our Contact Us page or via our official customer support channels.
Thank you for trusting Crest.